Something broke and you need it fixed today.

Sites down, checkout failures, critical WordPress or WooCommerce errors, forms that stopped sending. We diagnose the cause, apply the fix and explain what happened — no prior contract needed.

TouringXX’s Problem Solving & Technical Fixes resolves specific incidents on sites, stores and integrations: outages, critical errors, checkout failures, forms, hosting, SSL, DNS and APIs. It is built for companies that need a one-off fix without signing up for an ongoing service. The expected outcome is the problem solved, documented, with recommendations so it doesn’t recur.

Cause first, fix second

The visible error is almost never the problem. A failing checkout may come from an updated plugin, from a gateway that changed its API or from a conflict with the theme. Applying the first fix found in a forum usually just moves the symptom somewhere else.

The work starts by reproducing the failure and isolating the cause. When urgency demands it, the site is stabilised first — with a temporary solution if needed — and then the root cause is resolved calmly. What we don’t do is touch production blind.

What kinds of incidents we handle

Ordered by usual urgency. Those in the first column normally mean lost sales for as long as they last.

Stabilise, diagnose, resolve, document.

When sales are stopped, order matters: first get the site working again, then understand why it failed. Both get done, but not at the same time.

Honest about timings — and about what we can promise.

We don’t publish a guaranteed response time because it depends on team availability at that moment and on the type of problem. What we do is reply on whether we can take it on, instead of leaving the message unanswered.

Nor can the cost be estimated before seeing the problem. A configuration error is resolved in minutes; a corrupted database or a compromised site can take days. After the diagnosis we state the scope and agree how to continue.

“Great response time, quality work; he even helped me with a plugin conflict that went beyond the “urgent” installation I hired.”

Fixing the failure is the minimum; understanding why it happened is the value.

Every incident closes with an explanation of what happened, what was done and what to change to reduce the chance of it recurring. Sometimes that recommendation is periodic maintenance; sometimes, resolving an underlying technical debt. We say it even when it means selling nothing more.

What people ask mid-emergency

If the site is down right now, write to us first and read this afterwards.

After the emergency

If incidents repeat, the problem isn’t each failure: it is the lack of maintenance.

To go deeper

The most frequent failures and how to prevent them.

Describe what’s failing and since when.

With the error message, the affected URL and when it started we can assess the urgency and confirm whether we can take it on. If the site is down, WhatsApp is the fastest route.