Chatbots and agents that talk where your customers already are.
Conversational assistants for websites, online stores, WhatsApp, Instagram and voice channels. They answer using the company’s own knowledge, support sales processes, manage bookings, check products and hand over to a person when human attention is needed.
TouringXX chatbots and conversational agents are systems that handle enquiries and run flows on web, e-commerce, messaging or voice, using the company’s knowledge and the integrations available in each case. They are implemented on the site, the store, WhatsApp, Instagram, Messenger, Telegram or the phone, with handover to human support when the conversation requires it.
One assistant, on whichever channels you use
The assistant is trained on the knowledge the company already has: its website, its documents, its FAQs and any texts provided. From there it answers with the brand’s own judgement, in the customer’s language and with the defined tone. The visual appearance, suggested questions, history and contact capture are all customised.
What the assistant can do — beyond answering — depends on the integration available: checking a catalogue, retrieving an order status, booking an appointment or logging a lead. When the project needs to work on the organisation’s internal systems, the right service is Enterprise AI; the two can be combined.
Businesses that serve, guide and sell through conversation.
Signs your company may need this
What changes day to day
Real scope depends on the channels activated and on the integrations available. These are the changes an implementation aims for, not guaranteed figures.
The enquiry is resolved where the customer already is, with no forms and no waiting.
Contact details and context are captured and available to the sales team.
The human team receives the conversations that genuinely need judgement.
The same knowledge and the same tone on web, messaging and voice.
Channels and integrations
Real conversations
AI phone agents
A voice agent holds real telephone conversations: it answers a call, understands the reason, replies with the company’s information, takes the details needed and logs the record for follow-up. It is not an options menu or a recording.
Where the project requires it, the agent can connect to the CRM, the calendar, the commercial systems or the knowledge base. Hours of availability are defined in each implementation.
Four stages, each ending in a clear decision.
No project starts by choosing a tool. It starts by defining which conversations need solving, on which channels and with what information.
Channels, conversational scope and what happens when the assistant can’t resolve are agreed.
The knowledge base is prepared from web, documents and FAQs, and brand tone and language are defined.
Channels and the systems the project requires are connected, with their credentials and permissions.
It is tested with real conversations, answers are tuned and follow-up is defined.
The same conversation, on the channel where the customer is.
Web, e-commerce, WhatsApp, Instagram and phone share the same knowledge, the same rules and the same record of what happens.
The voice agent needs to show what a chat screenshot can’t: call status, transcript and the action that gets logged.
“We connected the ERP and invoicing to the assistant. Today the team resolves in seconds queries that used to mean requesting a report and waiting.”
Grupo Andes · Argentina
What the assistant can do depends on the integration available.
Impact depends on conversation volume, on the quality of the available content and on which integrations can be enabled. During the assessment the scope is estimated with the company’s real data, and what is measurable from day one is defined.
View all testimonialsWhat people ask before starting
If your question is not here, the assessment is where we answer it with your company’s context.
Services that usually go with it
An assistant performs better when the data is already tidy and connected.
To go deeper
Articles that explain the approach before a decision is made.
Which AI solution do you need?
Four distinct propositions that can be combined in one project. This table helps place where to start.
If you would rather your team ran the chatbots directly
AI Hub lets your team manage conversations, channels and conversational tools from a single environment, depending on the plan and configuration: conversational modules, a shared inbox with human agents and a WhatsApp connection.
If you would rather delegate the design, the configuration, the integrations and the operation of the system, TouringXX handles it through this service. Both routes can be combined.
Explore AI HubTell us which channel you need to solve.
In the first conversation we review where enquiries land today, what information can support the answers and which integrations are possible. That defines the assistant’s scope before implementing it.